KPIs for multi-outlet retail: the six numbers to track
The KPIs for multi-outlet retail that matter most: six numbers, how to work out each one, and which to compare between outlets and which with last year.
SalesYour numbers, explained
Plain explanations for owners: what moves sales, whether a promotion paid, where the cash went, and what to ask your own data.
Why dashboards go unused, and what to read instead
Why dashboards go unused: too many charts, no comparison and no answer to "so what". What owners can read instead, and what a useful weekly note says.
Asking your dataiSenang joins AWS Activate
iSenang Sdn Bhd has been accepted into AWS Activate, Amazon Web Services' programme for startups. Here is what that means, and what stays the same.
NewsiSenang is now an OpenAI Select Partner
iSenang Sdn Bhd has become an OpenAI Select Partner. Here is what that means for the owners who use iSenang, and what stays the same.
NewsAsk business data questions in plain English: a guide
You can ask business data questions in plain English and get a clear answer. How it works, how to phrase a good question, and good vs vague examples.
Asking your dataAI agent for data analytics: how it works, step by step
An AI agent for data analytics reads your data, lets code compute, explains the result and checks it. The four steps, the limits, and what to ask first.
Asking your dataAgentic BI vs a dashboard: what changes for owners
Agentic BI means AI agents read your numbers and tell you what moved and why. A dashboard waits for you to look. Here is the difference, in plain words.
Asking your dataWhat is an AI data analyst? A plain guide for owners
An AI data analyst reads your own sales and accounts, lets code do the maths, and explains the result in plain words. What it does, and what it does not.
Asking your dataAverage transaction value: grow the bill, not just traffic
Average transaction value and basket size explain sales that customer count cannot. How to work them out, what moves them, and how to test a change.
SalesBusiness intelligence for small business in Malaysia
Business intelligence for small business in Malaysia, in plain words: what it is, the questions it answers, and what it needs from you. No IT team needed.
Asking your dataHow to compare sales between outlets fairly
Raw totals make big outlets look best. To compare sales between outlets fairly, adjust for size, days open and new outlets. A worked example.
SalesYour daily sales report: what to read in two minutes
A daily sales report should take two minutes. The few numbers to check each morning, outlet by outlet, and what each one is telling you.
Asking your dataHow to clear dead stock and turn it back into cash
How to clear dead stock: tell dead from slow, count the cash it holds at cost, then bundle, mark down, return, move it or stop reordering it.
Finance for ownersHow to compare Hari Raya sales year on year, fairly
Hari Raya moves about 11 days earlier every year, so March vs March misleads. Compare Hari Raya sales year on year by festival week instead. Worked example.
SalesGross margin vs markup: the 30% mistake that costs you
Gross margin vs markup: why adding 30% to cost does not give you a 30% margin, a quick conversion list, and what a discount does to your margin.
Finance for ownersSales per labour hour: match your staff to your busy hours
Sales per labour hour shows whether your rosters match demand. How to work it out per outlet and per hour, and why not to cut staff at your peaks.
Finance for ownersOutlet profitability: which outlet really makes money?
Outlet profitability, worked out step by step: cost of goods, rent, staff, utilities, then a fair split of HQ and delivery costs. A worked example in RM.
Finance for ownersBreak-even, explained for owners
Break-even is the sales figure where you stop losing money. One division gets you there, and it tells you more than a month of gut feel.
Finance for ownersWhere is my cash? Days of stock and the cash cycle
Profit on paper, nothing in the bank. Three numbers show where the cash is sitting: in stock, with customers, or with suppliers.
Finance for ownersDid the promotion pay? How to measure it fairly
Sales went up during the promotion. That is not the question. The question is whether you kept more money than you gave away in discount.
PromotionsFive questions to ask your business data this month
Margin leaks, dead stock and quiet churn hide in plain sight. Start with these five questions.
Asking your data
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